JOB DESCRIPTION:

• A colleague in this role is responsible for the development and customization of the ITSM application and services.
• The incumbent delivers new functionality across the ITSM application and support the development lifecycle.

RESPONSIBILITIES:

• Develops in the ITSM instance including routine changes or configuration adjustments.
• Performs management and configuration of ITSM applications and modules, service automation and system integrations.
• Contributes to the strategic development of new platform customizations.
• Participates in the collection and implementation of tool requirements and investigates as necessary to determine the best solution or configuration options available based on the specific requirement.
• Develop new enhancements.
• Assists in the assessment of architecture and current system limitations.

QUALIFICATIONS:

• Bachelor’s degree or related experience (four-year degree preferred).
• Strong technical acumen and capability, with demonstrated results.
• 2+ years’ experience with working with web application technologies (HTML, CSS, JavaScript, REST, etc.).
• Strong grounding in fundamentals of web application development (identity, security, etc).
• Experience working with structured data, schema, and databases
• Experience integrating internal and external (SaaS based) applications.
• Exposure to Identity Management and Single Sign on/Active Directory integrations.
• Experience with Agile and SCRUM software development approaches
• Superior attention to detail with excellent written and verbal communication skills.
• Ability to understand complex business needs and adapt appropriately.
• Ability to learn and adapt to new technologies applicable to the ServiceNow platform.
• Experience with process design and IT delivery of agreed business processes.
• Ability to manage multiple projects and priorities.
• Previous success working in a dynamic environment with the ability to adapt to changing priorities.
• Proficiency with ServiceNow and related product design and delivery.
• Technical ability to develop, design and maintain web pages and ServiceNow sites.
• Understanding of systems and platforms used by MMC.

MUST HAVE:

Knowledge of basic coding standards

Ability to do simple scripting in ServiceNow (A technical interview will be done including a scripting portion / Javascript)

Experience with Service Catalog and Workflows (This is something I can be flexible on as long as they’re capable of coding)