Job Description

• As a Business Analyst within the Digital Client Experience Team, you will be the central point of contact between the Application Development (AD) team and business process subject matter experts.
• You will have the opportunity to work with the business units to gather requirements for new initiatives and enhancements to the applications and technologies which support the digital client experience.
• You will also be expected to have a focus on Salesforce.com and related integrations which support customer relationship management (CRM), onboarding and client self service capabilities.

Responsibilities:

• Partner with the business to maximize the use of Salesforce to support a 360-degree view of the client
• Enhance Salesforce capabilities to drive support processes across Client Services and Global Operations
• Partner with the Application Development team to translate business requirements
• Prioritize requests in alignment with business initiatives and Salesforce platform enhancements
• Keep up to date with the latest releases and capabilities of Salesforce
• Coordinate with stakeholders to provide transparency around the project intake and delivery process
• Act as an intermediary between the operational, onboarding and client facing teams to coordinate shared solutions
• Play an instrumental role as part of the Client Services organization, in maximizing the value of the tools and improving client experience
• Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately

Qualifications:

• Bachelor’s degree or higher
• Minimum of 6 years Business/System Analysis experience
• 3+ years’ experience of Salesforce administration experience and/or certifications
• Experience with business/system analysis and requirements documentation
• Experience/knowledge of business process re-engineering

Additional Qualifications:

• Good communication skills with the ability to present non-technical details to a technical audience
• Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Visio, Project)

Job Categories: Senior Salesforce Business Analyst. Job Types: Full-Time.

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