This is a Contract 2 Hire role and Onsite from day 1.

Please submit candidates for this ro

le with a headshot (Photo) on their resume. 

The Lead Application Support role will be responsible for providing technical support of all applications. The role will be executing all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and escalate technical support incidents where necessary.

Why you’ll love this job
The Lead Application Support role will be responsible for providing technical support of all applications. The role will be executing all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and escalate technical support incidents where necessary.

What you’ll do:

• Support our applications by providing monitoring, application, and system support for our production application services client facing environments.
• Provide 24×7 support for event monitoring, incident triage, escalation and be a part of a 24/7 on-call rotation.
• Provide support to all jurisdictions on a shift basis, handling any activity for any region within the local time zone coverage
• Identify and implement efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
• Contribute to projects by executing task deliverables and ensuring permit-to-operate (PTO) guidelines are met.
• Provide support for change management approval, execution for company’s production application services
• Client support team engagement to assist with application related incidents, client testing and integrations
• Disaster recovery test planning and execution – application environment review, shutdown, start, verification, troubleshooting
• Access administration for application access to our production application services
• Support management of resources that are involved in maintaining the host operating system on UNIX, Vmware and Windows servers as well as software subsystems such as databases, web server software, LDAP, and security subsystems.
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

*Note: Responsibilities of this role are not limited to the details above*

Qualifications:

• Minimum 6 years of experience in Application Support Development.
• Development experience with ServiceNow, SalesForce or Robotic Process Automation (RPA, BluePrism).
• Bachelor’s degree preferred with Masters, or equivalent experience

MUST HAVE:

Bachelor’s degree preferred with Masters, or equivalent experience

Minimum 6 years of experience in Application support.

Experience with ServiceNow, SalesForce or Robotic Process Automation (RPA, BluePrism)

NICE TO HAVE:

Knowledge in UNIX, Vmware, Windows servers and LDAP.

ADDITIONAL INFO

Please submit candidates for this role with a headshot (Photo) on their resume.

Prefer local candidates only

All candidates presented must know that when hired for this role that they will be required to start onsite on Day 1. Please set the expectation up front prior to submission. Our back to office requirements is based on manager’s discretion and/or business needs.

INTERVIEW PROCESS: 2 round interviews on Zoom (video)