JOB DESCRIPTION:

• The Enterprise Automation Director will be responsible for overseeing the management and delivery of business process automation.
• The role requires collaboration and partnership with internal stakeholders including Operations, Client Services, and Support Functions to apply appropriate technology solutions to a variety of automation use cases.
• The Enterprise Automation Director will need an in depth understanding of risk and control requirements including the areas of testing, remediation, and documentation.
• The person in this role will work closely with the Automation Business Lead to develop and prioritize the automation pipeline, conduct proof of concepts for new technologies, and help track benefits realization.

RESPONSIBILITIES:

• Responsible for a team of three managers and 7-10 developers delivering automated solutions using VB, SQL, Perl
• In depth knowledge of the Software Development Lifecycle (SDLC)
• Apply understanding of how automation tools (e.g., BPM, RPA, Desktop Solutions, OCR, ML/AI, etc.) can drive improved risk & resiliency, client experience and efficiency in solving business problems
• Agree on development and implementation timelines and review according to prioritization of backlog
• Ensure policies and procedures are maintained and stay aligned to changing risk and control landscape
• Balance automation delivery with timely response to Regulatory requests
• Work with internal clients and Delivery managers to ensure successful user acceptance testing and enhancement updates
• Work with key internal contacts to manage automation project backlog and publish roadmap for automation implementation
• Identify and report on End User Computing Applications (EUCAs) and adhere to model validation requirements
• Collaborate with Business Architects to determine how automation can enable reimagined future-state architectures
• Identify opportunities for reuse of existing automation solutions across existing automations
• Secure and manage automation budgets
• Contribute to the strategy development and execution of a multi-year plan for our process automation program
• Drive innovation and adoption of new automation tools
• Create and deliver presentations and produce thought leadership to increase organizational and client awareness
• Develop talent through training and mentorship
• Develop and implement metrics, analytics, and management dashboards to identify and demonstrate impact, progress, issues, and opportunities
• Mitigates risk by following established procedures, spotting key errors and demonstrating strong ethical behavior.

QUALIFICATIONS:

• Minimum of 10 years of related experience
• Bachelor’s degree preferred with Masters or equivalent experience
• Experience and strong track record in driving design and implementation of business automation solutions
• Experience in engaging with management teams in Business, Support Functions and Technology
• Knowledge of business process re-engineering, and automation tools and their application to solve business problems
• Strong verbal and written communication skills including delivering technical details to a non-technical audience
• People management experience