This role is onsite 2 to 3 days/week in office.

The ideal candidate will have experience creating and implementing Production Change Management strategies and plans at scale, that maximize adoption and usage. You will drive and implement a unified change management framework, processes, and activities across multiple projects and platforms using a no-CAB mental model. Your work and your approach to work are exemplary: Employing proven methodologies and best practices to ensure consistent and repeatable change management approaches are followed. You are passionate about automation in service operations. You are a collaborative partner, developing relationships with stakeholders, business leaders, project managers, change champions, and others impacted by change.

Expectations:

• Scope & Complexity : You drive projects across more than one team, you have experience managing dependencies and stakeholders from external teams. You’re able to take an ambiguous problem statement related to your subject-matter area to drive project deliverables over multiple iterations to achieve the right outcome.
• Decision Making : You are able to act as a representative for your area autonomously. Your decisions are right, far more often than not. You play a leadership role in your team: they look to you for advice on the technical and business issues.
• Execution : You get a lot done and you make others around you more productive. You have a company wide view of how your programs or projects impact the bottom line and you constantly think about how to improve our ability to deliver large projects.
• Operations : You apply processes and standards thoughtfully with bias towards automation, identifying the right amount of process and structure to achieve the correct outcome with the least overhead.
• Influence : You play a leadership role in your team: they look to you for advice on the product direction, technical designs, and operations.
• Communication : Your written and verbal communication skills are exemplary, concise and to the point, making you the initial point of contact for business and technical stakeholders. You are the point of contact for data related to your product, services, and features.

Skills:

• Minimum five years of relevant work experience related to Production Change Management.
• You have a detailed understanding and knowledge of change management principles, methodologies and tools for code, database, infrastructure and configuration changes.
• You must be proactive, self-directed, and skilled at facilitating meetings by utilizing effective presentation skills.
• Work experience in information technology SOX compliance
• You must have experience utilizing Jira or Service Now for change management.
• Experience in large scale global product launches thru a scalable automated release pipeline workflow leveraging CI/CD workflows and QA automation workflows.
• Familiar with build and delivery tools similar to Maven, Gradle, Bazel for build, and GitHub Actions, Jenkins, Spinnaker, ArgoCD or similar for delivery.
• Knowledge of industry best practices for technical documentation.
• Ability to focus both strategically and tactically to achieve business goals, including the use of data to drive improvements.
• Ability to communicate effectively with all stakeholders at all levels of the organization
• Exceptional organizational skill, problem-solving skills, and attention to detail
• Ability to work well in a matrix environment with internationally based teams
• A proven track record of multi-tasking in a fast-paced environment
• Ability to work independently and take initiative, a self-starter