JOB DESCRIPTION:

The Senior Associate enriches and develops relationships with partners connected to the enterprise on behalf of  our client and brings the “Voice of the Partner” to bear for the purposes of ensuring our shared clients’ needs are met and satisfied. The associate will develop and manage partner alliances that align with our strategic priorities, collaborate across the organization in developing the concept, addressing a technical solution, identifying a sales/marketing approach, and ultimately building a compelling value proposition with the partner at the benefit of our mutual clients/customers.

RESPONSIBILITIES:

• Align risk and control processes into day to day responsibilities to supervise and mitigate risk; advance appropriately
• Demonstrate instructional design skills to analyze needs, design, develop and deploy both formal and informal development solutions, and evaluate program effectiveness.
• Mitigate risk by following established procedures, spotting key errors and demonstrating strong ethical behavior
• Administer learning management system (LMS) and/or HRIS including activities such as testing, building courses and/ or job aides, creating invites, maintaining up-to-date data, and reporting.
• Create and deliver timely communications for OD processes, programs, meetings or events through selected channels (e.g. email, our Exchange, Oracle HCM system, job aids, intranet, or in-person materials).
• Assemble, review and produce reports in response to regulatory inquiries, audit action items, and client requests.
• Coordinate with vendor partners and ensure product/service delivery maintains the appropriate quality standards; work to resolve any escalated issues timely.
• Maintain a dedicated focus on meeting the needs/requests of our clients; including responding to client inquiries timely and accurately (in line with departmental benchmarks/metrics), and in resolving, and/or raising problems promptly.
• Meets the needs of both internal and external customers. Delivers high-quality products and services and is committed to continuous improvement
• Develop project plans, define timeframe, and prioritize tasks to achieve project landmarks and deliver intended objective
• Strong passion for continuous improvement in its many forms.

QUALIFICATIONS:

• Education: Bachelor’s degree preferred with Masters or equivalent experience
•  Equivalent Experience: Minimum of 4 years of related experience.

ADDITIONAL QUALIFICATIONS:

• Knowledge of adult learning theories and instructional design methodology
• Experience or interest in learning Adobe Captivate
• Experience using a Learning Management System.
• Ability to prioritize multiple projects and deliver on timely manner
• Experience using HR technologies in support of OD chapter and squad solutions within and across business lines.

MUST HAVE:

Education: Bachelor’s degree

4years of experience in Human resource/ Talent Development

Experience in learning management system (LMS) and/or HRIS.

NICE TO HAVE:

Knowledge of adult learning theories and instructional design methodology

Knowledge in using HR technologies

ADDITIONAL INFORMATION:

Pay and Benefits:

Competitive compensation, including base pay and annual incentive

Comprehensive health and life insurance and well-being benefits, based on location

Retirement benefits