JOB DESCRIPTION:

• As a member of the Enterprise Production team. The Associate Computer Operation role is responsible for providing technical support for various applications and systems within our Mainframe operation environments.
• We work closely with our Enterprise Infrastructure teams and our internal business clients to resolve and advance technical support incidents where necessary.

RESPONSIBILITIES:

• Support our applications by providing monitoring, application, and system support for company’sProduction, QA, PSE, DEV and test environments.
• Provide 24×7 support for event monitoring, incident triage, and critical issues.
• Provide support to all environments on a shift basis, handling any activity for any environment as required.
• Provide access administration for application access to various Production, QA, PSE, DEV and test environments and applications.
• Provide lead management support in maintaining the host operating system on Mainframe, Linux/UNIX, and Windows environments.
• Provide oversight on IPLs, MVS console activity, and HMC activities.
• Provide support and assistance with Autosys jobs/boxes, mainframe scheduling activities and auto operator commands on UNIX/LINUX servers.
• Identify and implement efficiencies and improvements to standard processes and procedures.
• Contribute to projects by executing task deliverables and ensuring permit-to-operate (PTO) guidelines are met.
• Provide support for change management approval, execution for data center services.
• Perform level 1 and 2 support for Mainview MQ & CICS products.
• Disaster Recovery experience a plus as participation in disaster recovery tests are required (done on weekends)

QUALIFICATIONS:

• Knowledge of CA1/7/11/CA Scheduler and JCL
• Distributed Autosys Scheduler
• Knowledge of IPLs using HMC
• Mainview MQ & CICS products
• Knowledge of Windows OS and UNIX / LINUX OS a plus
• Strong written and verbal communication / presentation skills
• Working knowledge of IBM z/OS, JES2, MVS
• Experience in working in a mainframe operation environment.
• Working knowledge of VTAM, TSO/ISPF, and Service now
• Alert management using Service Now and Splunk dashboards.
• Strong background in large-scale, multi-sysplex environments
• High level of problem solving and decision-making skills.
• Responsible for all aspects of batch processing, including the timeliness of online availability.
• Support the Major Incident Management teams.
• Support automation by making recommendations for optimizing and streamlining daily functions and daily batch cycles.
• Coordinate weekend activities for testing and installation of all system and application hardware and software changes.
• Proficient with Microsoft Software Product suites (Project, PowerPoint, Excel, Word etc.)