JOB OVERVIEW:

Hiring our Retail Manager dining services for Northern State University in Aberdeen, SD The primary role will be as a team builder and manager for Concessions, Einstein’s Bros Bagels and some catering. Our successful leader will manage hiring, training and scheduling the front line team and mentoring them into our next generation of salaried managers. This position will manage inventory, financial reporting and safety training while providing innovative dining options to achieve high client satisfaction ratings.

• Identify customer needs and expectations
• Ensure that Sodexo and customer goals are aligned and met
• Educate and develop rapport with clients and promote partnerships
• Promote a customer and client centered culture that strives to exceed needs
• Coordinate all unit catering initiatives to drive sales growth and track results
• Maintain and improve service level resulting in increased customer satisfaction
• Ensure all HAACP standards are followed.
• Demonstrate resourcefulness and quick responsiveness to client and customer requests.

RESPONSIBILITIES:

Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly & supervisory food service workers.

Key Duties

• Ensures there is a zero harm mindset for ourselves, our customers, our food & employees.
• Directs daily operations of food quality & customer service in a retail food operation that may include   branded concepts ensuring that employees have appropriate equipment, supplies and resources.
• Manages cash handling protocols & control procedures according to Sodexo policies.
• Maintains client satisfaction for food quality & customer service.
• Accountable for the execution of service quality by maintaining the highest level of delivery.
• Supervises day-to-day work activities of food service workers.

QUALIFICATIONS:

• Basic Education Requirement – High School Diploma or GED or Equivalent.
• Basic Management Experience – 1 year.
• Strong organizational skills
• Excellent leadership/team building skills
• Ability to handle catering at all levels from students to executives.
• Professional demeanor is required.

Working for us:
A culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. The diversity of Sodexo’s client services means that your financial career can grow in a variety of directions. Whether you want to support corporate finances or support unit-level financials, you can build your career based on your interests in the varied services Sodexo offers its clients.