JOB DESCRIPTION:

• A colleague in this role is responsible for the development and customization of the ITSM application and services.
• The incumbent delivers new functionality across the ITSM application and support the development lifecycle.

RESPONSIBILITIES:

• Configures and develops in the ITSM instance including routine changes or configuration adjustments.
• Performs management and configuration of ITSM applications and modules, service automation and system integrations.
• Participates in the configuration of new applications or suites during planning, requirement gathering, design, development, and documentation and rollout phases.
• Contributes to the strategic development of new platform customizations.
• Participates in the collection and implementation of tool requirements and investigates as necessary to determine the best solution or configuration options available based on the specific requirement.
• Coordinates design of subsystems and total system integration.
• Develop new enhancements and custom apps.
• Assesses architecture and current system limitations, defines and designs system specifications and evaluates input/output processes and working parameters for hardware/software compatibility

QUALIFICATIONS:

• Bachelor’s degree or related experience (four-year degree preferred).
• Strong technical acumen and capability, with demonstrated results.
• 5+ years of experience working with web application technologies (HTML, CSS, JavaScript, REST, etc.)
• 3+ years of ServiceNow development / implementation / administrative experience
• Experience developing applications on the ServiceNow platform and related technology (App Creator, Studio, ES5/ECMAScript, related client and server API’s)
• Strong grounding in fundamentals of web application development (identity, security, etc).
• Experience working with structured data, schema, and databases
• Experience integrating internal and external (SaaS based) applications.
• Exposure to Identity Management and Single Sign on/Active Directory integrations.
• Experience with Agile and SCRUM software development approaches
• Superior attention to detail with excellent written and verbal communication skills.
• Ability to understand complex business needs and adapt appropriately.
• Ability to learn and adapt to new technologies applicable to the ServiceNow platform.
• Ability to manage multiple projects and priorities.
• Previous success working in a dynamic environment with the ability to adapt to changing priorities.

MUST HAVE:

Knowledge of basic coding standards

Ability to do simple scripting in ServiceNow (A technical interview will be done including a scripting portion / JavaScript)

Understanding of ServiceNow architecture

Experience with Service Catalog and Workflows