Job Summary

The Brokerage Product Development Manager provides customs brokerage expertise for geographically aligned customs brokerage accounts. The incumbent relies upon detailed knowledge of customs brokerage regulations and requirements as well as the customs clearance process to maintain/grow customs brokerage revenue. This position works collaboratively with Sales to identify opportunities to expand customer relationships and minimize customer churn. 

Responsibilities

• Provides customs brokerage product expertise and input during solution development, contract negotiation, statement of work, and pricing agreement to maintain competitiveness and profitability
• Participates in customer meetings and quarterly business reviews to provide leadership and strategic vision as related to customs brokerage impact on long-term partnerships
• Advises customers on supply chain improvement opportunities and works collaboratively with other teams to develop solutions which reinforce the value-added proposition
• Gathers and shares customs brokerage customer service best practices
• Reviews customs brokerage service standards with customers to reach an agreement on service levels and to retain business and manage organic growth
• Provides excellent customs brokerage service to increase customer satisfaction 

Preferences 

• Maintains organized files and demonstrates an attention to detail
• Documents specific/accurate information and thoroughly learns a topic
• Demonstrates a thorough understanding of the functions, regulations and procedures of compliance agencies or governing bodies

BASIC QUALIFICATIONS:

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
• Employer will not sponsor a visa for this or future positions
• Must have a Bachelor’s Degree (or internationally comparable degree)
• Must be a Licensed Customs Broker
• Must be available for overnight business travel
• Must have a minimum of 3 years direct industry sales experience

MUST HAVES

• Must be a Licensed Customs Broker
• Must have a Bachelor’s Degree (or internationally comparable degree)
• Must have a minimum of 3 years direct industry sales experience in logistics
• Must be based out of the Northeast