JOB REQUIRMENT:

• Life, Accident & Health license required and P&C license required 
• Demonstrated skills and abilities to be goal-oriented and solve complex issues
• Learn multiple products to support revenue growth for program business
• Possess excellent written communication skills for customer correspondence
• Ability to provide excellent quality service to customers
• Demonstrated ability in handling details and key follow up capability
• Strong MS Office (Word, Excel and PowerPoint) skills required.
• Reporting tools experience- – Analytical experience; reviewing and analyzing report data
• Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion
• Strong communication, organizational and interpersonal skills
•  Ability to work independently and as a team member.

RESPONSIBILITIES:

• Handle inbound and outbound calls via 800 lines
• Respond to customer communication via an email management tool
• Maintain service, quality and timeliness standards
• Support On the Job Training/new hire onboarding
• Utilize quality monitoring programs in Sales/Service
• Support implementation of production standards in Sales/Service and cross department as assigned.
• Determine customer requirements and expectations in order to recommend specific products and solutions
• Interact with other departments on various projects including new programs, products and technology
• Lead or participate in special projects as needed
• Prepares and reviews operational reports as needed.

QUALIFICATIONS:

• Bachelor’s Degree preferred, or commensurate work experience
• Four or more years’ experience in sales/customer service supporting multiple Life and Health insurance products
• Preferred is a candidate with a minimum of LAH licensing and variable lines product experience

MUST HAVE:

Life, Accident & Health license required and P&C license required.

Experience in handling inbound and outbound calls and respond to customer communication via an email management tool.

Experience in sales and customer service supporting multiple Life and Health insurance products.

NICE TO HAVE:

Bachelor’s Degree or commensurate work experience

LAH licensing and variable lines product experience.