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28 Nov 2021

Full-Time Senior Salesforce Business Analyst

MyNiceJob – Posted by mynicejob Jersey City, NJ

Job Description

  • As a Business Analyst within the Digital Client Experience Team, you will be the central point of contact between the Application Development (AD) team and business process subject matter experts.
  • You will have the opportunity to work with the business units to gather requirements for new initiatives and enhancements to the applications and technologies which support the digital client experience.
  • You will also be expected to have a focus on and related integrations which support customer relationship management (CRM), onboarding and client self service capabilities.


  • Partner with the business to maximize the use of Salesforce to support a 360-degree view of the client
  • Enhance Salesforce capabilities to drive support processes across Client Services and Global Operations
  • Partner with the Application Development team to translate business requirements
  • Prioritize requests in alignment with business initiatives and Salesforce platform enhancements
  • Keep up to date with the latest releases and capabilities of Salesforce
  • Coordinate with stakeholders to provide transparency around the project intake and delivery process
  • Act as an intermediary between the operational, onboarding and client facing teams to coordinate shared solutions
  • Play an instrumental role as part of the Client Services organization, in maximizing the value of the tools and improving client experience
  • Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately


  • Bachelor’s degree or higher
  • Minimum of 6 years Business/System Analysis experience
  • 3+ years’ experience of Salesforce administration experience and/or certifications
  • Experience with business/system analysis and requirements documentation
  • Experience/knowledge of business process re-engineering

Additional Qualifications:

  • Good communication skills with the ability to present non-technical details to a technical audience
  • Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Visio, Project)

Job Categories: Senior Salesforce Business Analyst. Job Types: Full-Time. Job Tags: Business Analyst.


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